TERMS OF USE

TABLE OF CONTENTS

WELCOME TO URENT

Urent is owned and operated by UTECH VEHICLES RENTAL BY ELECTRONIC MEDIA & SMART APPS LLC (“Company” “we”, “us”, “our” and “Urent”).

Urent provides an online vehicle-sharing platform that connects Vehicle Owners (“Hosts”) with those who want to rent the Vehicles (“Guests”) within the United Arab Emirates (UAE). Vehicles includes all vehicles that can legally be driven on public roads including, without limitation, cars, vans, buses and motorcycles, hereinafter collectively referred to as “Vehicles” and each as a “Vehicle”.

These terms and conditions (“Terms”) set out the basis upon which you (as a “User”, “you”, “your” and “Host” and/or “Guests” as the case may be) can access and use the Urent website (“Website”) by way of a computer system (including Google/Facebook), mobile device or through a mobile application provided by Urent (“Services”)

Urent Host Terms set out the terms and conditions that apply to Hosts who make their Vehicle available to rent on Urent and are detailed in Section A to the Terms.

Urent Guest Terms set out the terms and conditions that apply to Guest who books and rents the Vehicle from the Host on Urent and are detailed in Section B to the Terms.

If you have any questions about Urent , you will be able to find the answer in these Terms, or in the FAQ section of the website. If you cannot find an answer to your query, then please feel free to contact us at the email address specified in the Contact section below.

SECTION A GENERAL TERMS

Section A of the Terms sets out the general terms and conditions that apply to each of Urent’s Hosts and Guests.

TERMS

By accessing and using the Services, you agree to be bound by these Terms, the Privacy Policy, and the Cancellation policy terms. If you do not agree with any of the Terms, you may not use the Services.

Urent may amend these Terms at any time by posting an updated version of the same. Urent encourages you to check the Terms regularly for any amendments to the Terms. Your continued use of Urent will constitute your express consent to the then current version of the Terms.

Nothing in these Terms affects your statutory rights, either as a consumer of services or otherwise.

The terms of the Privacy Policy are found in Urent’s Privacy Policy.

MEMBERSHIP

You must register, and get verified as a User in order to access and use the Services, whether you are a Host or a Guest. On your registration as a User, we will create a profile for you based on the information you submit. If you link your Facebook account, your Facebook information will be used. In applying to be a registered as a User:

you must be at least 23 years of age; and

you must provide true, accurate, complete and current information (including, without limitation, your name, date of birth, email address, residential/postal address credit card details, and other details), as well as your current and fully valid Emirates ID/passport copy and driving license, as requested by Urent during account creation on the Website. Urent may request additional information from you in order to register you as a User and you're registration as a User will be subject to providing any such additional information to Urent.

By registering yourself as a User on Urent, you warrant that the details you provide to Urent are correct and complete, at all times, and you agree that you will inform Urent immediately of any changes to those details (e.g. change of email address). If you are registering as a User on behalf of a business or any corporate body, you are confirming that you hold the appropriate authority to bind the business or corporate body on whose behalf you are registering. You can access and update your details (excluding your name and last name) using the “My Account” area of the Website.

You authorize us to use any information provided to us in registering as a User to verify your information (including any updated information), to obtain credit reports about you from time to time while you are registered, and to obtain an initial credit authorization from your credit card issuer at the time of registration, if need be. You must hold a reputed bank credit card issued in your name that is accepted by Urent and you must register that credit card with us, and your application for registration must otherwise be acceptable to Urent in its own absolute discretion.

We take reasonable care to ensure that our Services are secure, and our payment gateway suppliers will be the only entities that will be authorized in collecting and using your financial information. All credit card transactions on our Services are processed using authorized providers, which includes MasterCard, Visa, American Express, and a secure online payment gateway that encrypts your card details in a secure host environment. The payment gateway providers will securely store your credit card details on their systems. These details will be fully encrypted and only used to process card transactions, which you have initiated. If you have any issue with your payment, please notify us and we will put you in contact with our payment gateway supplier.

To help ensure that your rental experience is safe, simple and secure, we use Secure Socket Layer (SSL) technology.

You are responsible for maintaining the confidentiality of your Username and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under or in relation to your account. Please take all necessary steps to ensure that the Username and password is kept confidential and secure at all times. Please inform Urent immediately if you have any reason to believe that your Username and/or password has become known to anyone else, or is/are being, or are likely to be, used in an unauthorized manner

There can only be one account per User, even where a User is a corporate body.

Urent reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at Urent’s sole discretion and without the requirement to notify you.

Account deletion cannot be completed until after all outstanding balances are cleared. However, user can contact our support regarding account deletion

BOOKING

By registering with Urent, Guests gain access to a wide variety of Vehicles, which they can choose from based on price, model, size, as well as other requirements and accordingly enter into a rental agreement with the Host for the rental of a Vehicle on the Terms (“Booking”).

There will be two categories of Hosts: private vehicle Owners called “Private Hosts” and Car Rental companies called Commercial Hosts.

There will be two categories of Guests: UAE residents renting Vehicles (“Resident Guests”) and non-UAE residents renting Vehicles (“Tourist Guests”). A Resident Guest will hold a valid Emirates ID and UAE driving license. A Tourist Guest will hold a Valid Passport, and an international driving license.

Resident Guests may rent Vehicles from Private and Commercial Hosts, whilst Tourist Guests may only rent from Commercial Hosts.

If the Guest wishes to rent a certain Vehicle, he/she can make a Booking by agreeing to the Terms.

FEES AND PAYMENT TERMS

The prices relating to the Services (“Fees”) will be displayed in United Arab Emirates Dirhams (AED) with 5% VAT applicable to the Fees and are set out in the Schedule of Fees.

When you make a Booking, Urent collects certain personal and transactional information (e.g. name, address, email address). Urent’s use of your information is detailed in these Terms.

You may pay the Fees for the Booking that you make by supplying your credit card details via the secure online order form on the Website. Urent does not accept any other modes of payment for its Services.

When you make your Booking, Urent’s system automatically asks your card issuer for authorization with regards to the transaction amount. If Urent gets a valid authorization, your card issuer will hold this value expecting a charge from Urent. The receipt of your credit card details and debit of payments does not constitute Urent’s acceptance of your Booking.

Bookings will be accepted subject to availability and confirmation by the Host. We may not accept your Booking in a variety of situations, including:

if your Booking is in your wishlist/basket on the Website, but has not yet been paid for;

if the Vehicle is unavailable;

if the payment was not authorized;

for any other reason (at our sole discretion).

We are not liable to provide you with any further information covering the reason(s) why we have not accepted your Booking.

We will not process your payment (or will cease processing your Booking) in these types of situations, and will not be liable to you or to any third party by reason of our decision to decline processing, or unwind or suspend any Booking after processing has begun. We reserve the right to refuse service, terminate your account, or cancel a Booking, at our sole discretion.

If you use the Services to make a Booking, you agree to pay the full amount payable for such Booking as indicated during the Booking request process. If the issuer of your credit card refuses to authorize payment, we will cancel your Booking and contact you for re-payment. We cannot be held responsible if this results in a delay regarding your Booking.

Once the Booking has been made and payment has been received successfully, we will send you an email confirming the Booking, and receipt of payment.

Please do not send to Urent any payment information using email, WhatsApp, SMS, over the phone or any other social media portals. Urent cannot guarantee the security of any payment information communicated via any of these channels and will not be liable to you for any losses caused as a result of unauthorized access to any of these channels.

When renting a vehicle, you may be charged nonrental fees which include but are not limited to; traffic fines, damage, fuel charges, tolls, excess fee charges etc. Along with non rental charges, there are service fees charged by the rental company on each non-rental fee, these fees may differ from host to host and are always mentioned on the rental agreement that you sign before being handed the vehicle. Renters are responsible to clear all charges against their rental.

All fees would be deducted automatically from your registered payment card. You agree that we do not need to anticipate any further approval from You to recover such charges. It is your responsibility to maintain adequate funds or credit on your payment method in order to clear the charges. Urent is not responsible for any credit card low limit or over limits charges after the deduction. We would process any refund only to the original mode of payment that was made by you to our payment gateway.

In case of any outstanding fines Urent can charge the renter via its payment gateway using pre authorization to secure payments. In case of any unpaid balance Urent has the right to share information only relevant to collecting fines to a third party that will use its own means, legal or otherwise, to collect payments.

Using a debit or credit card not under the renter's name is treated as unauthorized use, Urent may take legal action against the account user, as a form of fraud that may carry financial or criminal penalties as per the law.

The Rental service allows you to access a pool of vehicles made available for rental/leasing by Car Rental Companies. Urent does not own the vehicles and does not lease or sub-lease the vehicles to You. Our App is a technology platform that enables you to access vehicles from Car Rental Companies. We collect payment on behalf of the Car Rental Companies and perform administrative services but we are not responsible for the vehicles. You agree to release and hold harmless Urent with respect to all losses and liabilities related to the vehicle rental and You agree that Urent is not responsible for resolving or mediating any disputes between you and the Car Rental Company.

In the event that non-rental charges exceed the rental charges at the time of a rental trip or after the vehicle is returned, we reserve the right to deduct the security deposit at minimum in accordance with the value of the rented vehicle.

RATINGS AND FEEDBACK

Users may leave ratings and feedback (“Feedback”) on their experience of the Services and other Users.

In posting such Feedback, you warrant that:

you have engaged with the Users;

the statements of fact reflected in the Feedback posted by you are true or not materially different from the truth;

you will not use obscene or offensive language or submit any material that is, or may potentially be, defamatory, abusive or hateful, an invasion of anyone’s privacy, harmful to other users, or harmful to the business interests of Urent; and

only one Feedback per Service is permitted;

You acknowledge and accept that your Feedback will be publicly available for viewing on Urent. Urent is not responsible for checking or editing the Feedback. You consent to the publication of, and authorize Urent to publish Feedback, even though such Feedback may be critical or defamatory of you, and even though Urent may be aware or ought to reasonably be aware that such Feedback caused or contributed to the publication of a statement that is defamatory of you.

You hereby irrevocably release Urent from, and waive all rights against Urent, in respect of any liability arising out of or in connection with the publication of any defamatory comments made by you or about you in such Feedback. You agree to indemnify and hold harmless Urent and its affiliates (and their respective employees, directors and representatives) against any claim or action brought by a third party, arising out of or in connection with any Feedback left by you should you have any claim against any other User of Urent. You must address such disputes directly with that User.

You agree to take no legal action against Urent in relation to the Feedback posted by you or regarding you via the Services.

YOUR USE OF THE SERVICES

Urent grants you a limited, non-exclusive, non-transferable, and revocable license to use the Services for their intended purposes subject to your compliance with these Terms. You may not copy, modify, distribute, sell, or lease any part of the Services. Unless such restriction is prohibited by law or you have our written permission, you may not reverse engineer or attempt to extract the source code of the Services. You may only access the Services through the interfaces that we provide for that purpose (for example, you may access the Services via the Website; you may not “scrape” the Services through automated means or “frame” any part of our Services), and you may not interfere or attempt to disrupt our Services.

Some parts of our Services may allow you to upload or submit content (such as text, images, video, lists, links, and other materials). You retain all rights in any content that you upload or submit and are solely responsible for that content. You grant Urent a non-exclusive, royalty-free, worldwide, transferable, sub-licensable license to use, store, publicly display, publicly perform, reproduce, modify, create derivative works from, and distribute any such content, including any Feedback, for the purposes of operating, providing, and improving the Services. Urent may, in its sole discretion, remove or take down any content, including any Feedback that you upload or submit to the Services, for any reason, including breach of these Terms.

You may have the option of accessing the Services through a downloadable software and this software may update itself automatically on your device. [Some software or portions of the software, in our Services may be governed by open source licenses. In that case, we will make such licenses available to you and, in the case of conflict between such a license and these Terms, the open source license will control, but only with respect to the software, or portion of the software, to which it applies].

If you are using Urent on behalf of a business or other entity, you represent and warrant that you have the necessary authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity.

We are constantly modifying and improving our Services. We may introduce new features, change existing features, or remove features from the Services at any time and without notice. If you provide us with any Feedback on or other comments regarding the Services, you grant Urent the right, on an unlimited, perpetual basis, to use such Feedback or other comments for any purpose without restriction or payment to you.

LICENSE

Urent has the necessary license as issued by Road Transportation Authority (RTA), to provide the Services.

URENT’S ROLE

Urent is neither the Host or the Guest of the Vehicles. Urent is only a facilitator providing a communication platform between Hosts and Guests to provide Services in accordance with these Terms. Arrangements as to the delivery and pickup of Vehicles are made solely between the Host and Guest, without Urent’s involvement. Accordingly, the rental agreement formed through the completion of a Booking using the Services is also solely between the Host and Guest. The enforcement of any contractual obligations arising out of the Booking using the Services is the responsibility of the Host and the Guest as the sole parties to that Booking. Urent shall not be responsible in any manner whatsoever with respect to the Booking or any claims or dispute which might arise between Hosts and Guests relating to such Booking. Furthermore, Urent is not obliged to mediate between Hosts and Guests with regard to their use of the Services, which is at their own risk. Subject to the Terms, the Host and Guest shall resolve any subsequent dispute directly with each other. In the event of non-resolution of disputes, either Host or Guest may recourse the matter to Urent, to where Urent may provide sufficient supplementary evidence that could later be used in the involvement of Dubai Courts

You hereby irrevocably release Urent (and our officers, directors, affiliates, employees and agents) from any damages or claims (including consequential and incidental damages) of every kind or nature, suspected and unsuspected, known and unknown, and disclosed or undisclosed, arising out of or in any way connected with such disputes and your dealings as Hosts and Guests. You shall indemnify and keep Urent and its affiliates (and their respective employees, directors and representatives) against any claim or action or damages in relation to such dispute and/or your dealings as Host or Guest.

URENT’S RESERVATION OF RIGHTS

Urent retains the right, in its sole discretion, to immediately cancel any Booking; prevent or restrict access to the Services; or take any other action to restrict access to or availability of or remove any objectionable material, Feedback, ratings, inaccurate listings, inappropriately categorized items, unlawful items or items prohibited from listing using the Services under these Terms. Urent reserves the right and has absolute discretion, but not an obligation, to remove, screen or edit any content, including Feedback, that breaches these provisions or is otherwise objectionable. Urent reserves the right to refuse listings of any Vehicles, or immediately remove any listings, where Urent objects to how you identify yourself using the Services (including, but not by way of limitation, your name, branding or marks) and/or if you are otherwise making inappropriate use of your domain name.

Urent reserves the right to initiate legal proceedings against any Users for fraudulent use of the Services and any other unlawful act or acts of omissions in breach of these Terms.

INTELLECTUAL PROPERTY

Unless otherwise expressly stated, all contents of the Services are copyrights, trademarks, patents and/or other intellectual property owned, controlled or licensed by Urent or one of our affiliates or by third parties who have licensed their materials to us and are protected by all applicable laws.

We, together with our licensors, expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on the Services. Access to the Services does not confer and shall not be considered as conferring upon anyone any license under any of our or any third party’s intellectual property rights. Any use of the Services or its contents, including copying or storing it or them in whole or in part, other than for your own personal, non-commercial use, without our permission is prohibited.

DISCLAIMER OF WARRANTY

The Services are provided on an “as is” and “as available” basis. Urent and its affiliates, and our and their respective suppliers, and any of our and their officers, directors, managers, members, agents, and employees, expressly disclaim (to the fullest extent permitted by applicable law) any and all express, implied, and statutory warranties, including, without limitation, any warranties of merchantability, fitness for a particular purpose, freedom from computer virus, title, and non-infringement of proprietary rights.

In addition, Urent makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the Services or the Booking. You agree that the entire risk arising out of your use of the Services, any Booking or any other services requested by you or delivered to you, remains solely with you.

Urent makes no warranty that the Services: (a) will meet your requirements or expectations; (b) will be available on an uninterrupted, timely, secure, or error-free basis; or (c) will be accurate, reliable, free of viruses or other harmful code, complete, legal or safe. The Services may be subject to limitations, delays and other problems inherent in the use of the internet and electronic communications. Urent is not responsible for any delays, delivery failures or other damages resulting from such problems.

LIMITATION OF LIABILITY

To the maximum extent permissible by applicable law, Urent and its affiliates, and our and their respective suppliers, and any of our and their officers, directors, managers, members, agents, and employees:

are not liable for any direct, indirect, punitive, incidental, special, or consequential damages or loss (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) arising out of, or in a way connected with the use or inability to use the Services and its content, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not Urent is advised of the possibility of such damages; and

exclude any and all liability for damages caused by, any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any communications due to technical problems or traffic congestion on the internet or on the Services or combination thereof, including any injury or damage to any users or to any person’s computer related to or resulting from use of the Services;

In relation to any Host, any damage to the Vehicle by the Guest;

In relation to any Guest, are not liable for any loss or damage to property due to any fault or defect in a Vehicle rented out by a Host, all risks of damages or injury, including death.

Where it is not possible to exclude liability under applicable law, you agree that the maximum liability of Urent and its affiliates, and our and their respective suppliers, and any of our and their officers, directors, managers, members, agents, and employees for any corresponding claim shall be limited to an amount of AED 100.

INDEMNITY

You hereby agree to hold harmless and indemnify Urent and its affiliates, and our and their respective suppliers, and any of our and their officers, directors, managers, members, agents, and employees, from and against any claims, liabilities, suits, judgments, litigation costs, causes of action, demands, recoveries, losses, damages (actual and consequential), fines, penalties, and attorneys’ fees or other costs or expenses of any kind or nature arising from or in any way related to your use of the Services, including, but not limited to those brought by you or on your behalf in excess of the liability described above, or by third parties as a result of your breach of these Terms, your violation of any law or the rights of a third party, and/or your use of the Website and/or the Services.

RELATIONSHIP

These Terms (as amended by Urent from time to time in accordance with its terms) sets out the entire understanding and agreement between you and Urent with respect to the use of the Services.

TERMINATION

Urent may suspend or terminate your access to all or part of the Services, without a court order and without prior notice, if it believes that your conduct is in violation or breach of the Terms in place or any contract signed with Urent, applicable law, or otherwise harmful to the interests of Urent or any third party. Notwithstanding such termination or suspension, you agree that you will continue to be subject to the obligations which, by their nature, survive such termination or suspension, including the obligations relating to any outstanding payments for any current or upcoming bookings, any intellectual property rights, and User generated content

ELECTRONIC COMMUNICATIONS

To fulfill our obligations to you under these Terms, we may wish to communicate with you by email and/or by posting notices via our Services. You agree to receive communications from us electronically, and these electronic communications will satisfy any legal requirement for communications which need to be in writing.

GENERAL TERMS

Relationship: None of the provisions of these Terms will be deemed to constitute a partnership or agency between you and Urent and you will have no authority to bind Urent in any manner whatsoever.

Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal or unenforceable and can be deleted without altering the essence of these Terms, the invalid, illegal or unenforceable provision will be severed and the remaining provisions will remain in full force or effect.

No Waiver: Any failure by Urent to enforce any terms set out in these Terms or other policies with you is not a waiver of the Company’s rights to enforce those terms.

GOVERNING LAW AND JURISDICTION

The Terms shall be governed by the laws in force in the Emirate of Dubai, United Arab Emirates. Any dispute regarding these Terms shall be subject to the exclusive jurisdiction of the Courts in Dubai. If any portion of the Terms is held to be unenforceable, invalid or illegal by any court of competent jurisdiction, the remainder of the Terms shall not be affected. United Arab of Emirates is our country of domicile

LEGAL

Please read carefully the following legal agreement before using this Website/App. By using our platform, you signify your assent to these terms of use. If you do not agree to these terms of use, please disconnect from and do not use this WebApp/Mobile Applications.

CONTACT

UTECH VEHICLES RENTAL BY ELECTRONIC MEDIA & SMART APPS LLC, Commercial License No. 878229 and having its principal place of business at 27th Floor, Tameem House Tower, Al Barsha Heights. You can contact us regarding the Service, or these Terms, on [email protected] and number + 971 4 5704555.

SECTION A HOST TERMS

Section A of the Terms sets out the specific terms and conditions that apply to Hosts.

REGISTERING A VEHICLE

If you wish to use the Services to rent out your Vehicle as a Host, you must belong to one of the following two categories: individuals (Private Hosts) or car rental companies (Commercial Hosts), You must be a registered User and you must register your Vehicle (“Registered Vehicle”) by providing:

a complete and accurate description of the Registered Vehicle that is not misleading, with such description including details of any material defects or deficiencies with the Vehicle;

specify the Host Fee for the period of the rental of the Vehicle from pick-up time to drop -off time (which may vary depending on the Booking) (each a “Rental Period”), it being acknowledged that the rental price that will be displayed for a Registered Vehicle will be the Host Fee, plus Urent’s commission (“Urent Fee”) plus 5% VAT (together the “Rental Price”);

specify a proposed pick-up location and proposed drop-off location.

You must not register a Vehicle as a Registered Vehicle unless:

it has a current UAE vehicle license;

you have a current, valid, and existing, comprehensive insurance policy in place covering the Registered Vehicle(s) and including terms which allow you to make your Vehicle available as a Registered Vehicle to Guests in accordance with the Terms;

you own the Registered Vehicle or otherwise have the right to register the Registered Vehicle as contemplated by these Terms.

If, at any time after being registered, the Vehicle no longer meets the above requirements, you must remove the Vehicle from your profile and no longer accept any Booking requests for that Vehicle.

You acknowledge and agree that:

you may update the Host Fee at any time, subject to Urent approval,although any Host Fee included as a part of the Rental Price on a Booking that you have accepted cannot be changed;

you may update the proposed pick-up location and proposed drop-off location at any time prior to the Bookings;

no further changes can be made after the booking confirmation and that you shall contact Urent as soon as practically possible for situations beyond your control;

you must update the Registered Vehicle details and description immediately if they change.

You warrant to us that the Registered Vehicle matches, and will continue to match, the description you have provided at all times whilst listed on the Services and during any Rental Period.

BOOKING PROCEDURE FOR HOSTS

The following procedure will apply in relation to the acceptance of a Booking by a Host:

Hosts may make their Registered Vehicle available for rent using the Services, specifying the time periods during which the Registered Vehicle is available to rent in accordance with the availability procedures set out on the Services;

on receipt of details of the Booking request, you may, at your sole discretion, choose to accept or decline to rent your Registered Vehicle to a Guest who has submitted the Booking request. If you accept a Booking request, you acknowledge and agree that this will, subject to clause ‎(c), Instant bookings can also be enabled, this means that a guest will have the ability to get instant confirmation on his/her booking without having to wait for host approval, subject to clause ‎(c)

Upon a confirmation of the booking whether instantly or by you as a host, it is binding as a Booking on both the Host and the Guest, and subject to the cancellation fees rolled out in the fees and fines table;

upon confirmation by the Host or instant confirmation booking, a Booking confirmation will be issued by Urent to the Host and the Guest;

the Host, not Urent, is solely responsible for honoring any confirmed Booking and making the Registered Vehicle available to the Guest to satisfy the Booking.

CANCELLATION OF A BOOKING

Subject to Urent Cancellation policy and without limiting clause ‎3.4, you may cancel a Booking via the Services

subject to payment by yourself off the applicable cancellation fee (as specified in the Cancellation Policy), at any time before the commencement of the Rental Period.

Subject Urent Cancellation policy and to clause 3.4, as part of a Booking:

if you fail to make the Registered Vehicle available at the pick-up location within 60 minutes after the start of a Rental Period; or

if the Guest determines (acting reasonably) that the Registered Vehicle is materially different from the description of the Registered Vehicle on the Services, you will be deemed to have failed to complete a Booking and considered as “a host no show” and must pay the applicable fees according to the Urent fees and fines table .

We may terminate your registered User account if you repeatedly cancel Bookings.

You may cancel a Booking without the need to pay a cancellation fee if you meet the Guest at the pick-up location at the commencement of a Rental Period and the Guest is, in your opinion (acting reasonably), unfit to drive at the commencement of the Rental Period, including due to intoxication.

You may cancel a Booking without the need to pay a cancellation fee If the credit or debit card provided by the guest couldn't process the deposit specified by you in your host rules.

If you cancel the Booking in accordance with clause 3.4 and/or clause 3.5 above, you will not need to pay a cancellation fee and you will still receive the Host Fee if:

you notify us immediately of the cancellation and inform us of the reason you cancelled the Booking; and

upon reasonable enquiry, we verify that the reason you cancelled the Booking was reasonable in the circumstances.

RENTAL

For each Booking of a Registered Vehicle of which you are the Host, you agree:

to make the Registered Vehicle available for rent to the Guest for the Rental Period; and

that the Guest will have exclusive use of the Registered Vehicle for the Rental Period.

The Guest may request the Host to extend the initial Rental Period for an extended Rental Period provided the Registered Vehicle is available to rent during those times. Neither the initial Rental Period nor any extended Rental Period, whether individually or combined, may be more than 90 days.

The Guest must inform the Host in advance with regard to the extended Rental Period and prior consent must be obtained from the Host. In any case, the Guest must inform Urent of the extended Rental Period agreed with the Host prior to the expiry of the initial Rental Period by making an extension through the Urent platform.

Host shall be responsible for the normal service, repair, fair wear and tear and to provide the Guest with another vehicle for temporary use while repairing the vehicle if any such scenarios arises during an extended Rental Period.

Host shall be responsible for providing professional services to its Guests as they are obtained through the Urent Platform.

Host shall be devoted to settle amicably any disputes directly with the Guests.

PRICING AND PAYMENT

Each Host hereby appoints Urent as the Host’s authorized payment collection agent solely for the purpose of collecting the Rental Price and any other charges payable by the Guest in accordance with these Terms from the Guest. In relation to each Booking, and subject to the Terms, Urent will pay to the Host:

the Host Fee; and

the allocation of any other charges payable, calculated in accordance with the Schedule of Fees.

The Host Fee will not include any VAT. If you are VAT registered and are required to collect VAT on the rental of your Registered Vehicle, you must contact us on [email protected].

The Host accepts that Urent’s obligation to pay the Host the Host Fee and any other charges as listed in our fees and fines payable under a Booking is conditional upon successful receipt of the associated payments from the Guest relating to the Booking.

Subject to clause 5.3 above, we will pay you the Host Fee on the 10th day of the month following the month in which the relevant Rental Period ended.

Payments will be made by direct deposit into the bank account you provided us details of when registering as a User. Security deposit if applicable to be collected directly by Commercial Hosts only

VEHICLE HANDOVER PROCEDURE

The following procedure will apply in relation to the handover to a Guest as part of a Booking of a Registered Vehicle of which you are the Host:

you must meet the Guest at the pick-up location at the commencement of the applicable Rental Period with the booked Vehicle;

you must not make any representations to the Guest on behalf of Urent;

you must ensure that the Registered Vehicle continues to meet the requirements under clause ‎1 of Section A (Host Terms) for the duration of the Rental Period. You must ensure that the Registered Vehicle, at the start of the Rental Period:

(a) is in a roadworthy, serviceable and safe condition;

(b) has a spare tyre that is roadworthy and inflated;

(d) has all required vehicle fluids, transmission, oil, coolant, brake and power steering, and fluid and wiper wash at a satisfactory level to last the duration of the Rental Period;

(e) has a full tank of fuel;

(f) is reasonably clean;

(h) does not contain any of your personal belongings;

(i) shall be in compliance with the RTA regulations.

You must, prior to providing the Registered Vehicle to the Guest:

(a) ensure that the Guest presents to you a driving license issued to the Guest that is valid and current for the full duration of the Rental Period and that is appropriate for the booked Vehicle. Please see list of countries whose driving license is recognized Road and Transportation Authority in the UAE. The UAE does not recognize driving licenses from any country that is not on this list. This list will be updated by Urent from time to time and you should check this list before any Booking. You must not retain the Guest’s driving license, their passport or any other Guest documentation (including any credit cards) at any time during the Rental Period.

(b) photograph the Registered Vehicle, clearly documenting the condition of the Vehicle. You also hereby grant the Guest the right to photograph the Registered Vehicle for the limited purpose of documenting the condition of the Registered Vehicle, both at pick-up and at drop-off in accordance with the Terms.

It is your responsibility to ensure that you take all necessary steps to record clear and reliable evidence to prove the condition of the Registered Vehicle at the commencement of the applicable Rental Period.

VEHICLE RETURN PROCEDURE

At the end of each Rental Period for a Registered Vehicle of which you are the Host:

you must be available to collect your Registered Vehicle at the drop-off location at the end of the Rental Period; you must photograph the Registered Vehicle noting any areas of damage, if any.

In case of discontinuation in service or booking for a customer due to any reason neither urent nor the host/owner of the vehicle won't be responsible for valuable items in the vehicle during the forced collection of the vehicle.

DAMAGE

Under the Terms, the Guest agrees to adhere to all of the terms of the Host’s Registered Vehicle insurance policy and is responsible to pay the car insurance excess value as defined under the Host’s Vehicle insurance policy.

INFRINGEMENT FEE CLAIMS

If you receive an infringement fee:

for parking in any portion of a road in breach of traffic laws; or,

Offences detected by approved vehicle surveillance equipment, the Police or a traffic enforcement official that is:

(a) a speeding offence;

(b) an offence in respect of failure to comply with the directions given by a traffic signal; or

(d) the offence to which the infringement fee relates was committed during a Rental Period, such infringement fee shall be transferable from you to the Guest who has rented the Vehicle, i.e. the infringement fee will transfer from the Host to the Guest who was operating the Vehicle at the time of committing the offence or breaching the UAE traffic law, Urent allows such disputes to be settled outside the platform.

GUEST TERMS AND CONDITIONS

TERMS

Nothing in these Terms affects your statutory rights, either as a consumer of services or otherwise.

The terms of the Privacy Policy are found in Urent’s Privacy Policy.

MEMBERSHIP

you must be at least 23 years of age; and

To help ensure that your rental experience is safe, simple and secure, we use Secure Socket Layer (SSL) technology.

There can only be one account per User, even where a User is a corporate body.

Urent reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at Urent’s sole discretion and without the requirement to notify you.

Account deletion cannot be completed until after all outstanding balances are cleared. However, user can contact our support regarding account deletion

BOOKING

There will be two categories of Hosts: private vehicle Owners called “Private Hosts” and Car Rental companies called Commercial Hosts.

Resident Guests may rent Vehicles from Private and Commercial Hosts, whilst Tourist Guests may only rent from Commercial Hosts.

If the Guest wishes to rent a certain Vehicle, he/she can make a Booking by agreeing to the Terms.

FEES AND PAYMENT TERMS

The prices relating to the Services (“Fees”) will be displayed in United Arab Emirates Dirhams (AED) with 5% VAT applicable to the Fees and are set out in the Schedule of Fees.

When you make a Booking, Urent collects certain personal and transactional information (e.g. name, address, email address). Urent’s use of your information is detailed in these Terms.

Bookings will be accepted subject to availability and confirmation by the Host. We may not accept your Booking in a variety of situations, including:

if your Booking is in your wishlist/basket on the Website, but has not yet been paid for;

if the Vehicle is unavailable;

if the payment was not authorized;

for any other reason (at our sole discretion).

We are not liable to provide you with any further information covering the reason(s) why we have not accepted your Booking.

Once the Booking has been made and payment has been received successfully, we will send you an email confirming the Booking, and receipt of payment.

RATINGS AND FEEDBACK

Users may leave ratings and feedback (“Feedback”) on their experience of the Services and other Users.

In posting such Feedback, you warrant that:

you have engaged with the Users;

the statements of fact reflected in the Feedback posted by you are true or not materially different from the truth;

only one Feedback per Service is permitted;

You agree to take no legal action against Urent in relation to the Feedback posted by you or regarding you via the Services.

YOUR USE OF THE SERVICES

LICENSE

Urent has the necessary license as issued by Road Transportation Authority (RTA), to provide the Services.

URENT’S ROLE

URENT’S RESERVATION OF RIGHTS

Urent reserves the right to initiate legal proceedings against any Users for fraudulent use of the Services and any other unlawful act or acts of omissions in breach of these Terms.

INTELLECTUAL PROPERTY

DISCLAIMER OF WARRANTY

LIMITATION OF LIABILITY

In relation to any Host, any damage to the Vehicle by the Guest;

In relation to any Guest, are not liable for any loss or damage to property due to any fault or defect in a Vehicle rented out by a Host, all risks of damages or injury, including death.

INDEMNITY

RELATIONSHIP

These Terms (as amended by Urent from time to time in accordance with its terms) sets out the entire understanding and agreement between you and Urent with respect to the use of the Services.

TERMINATION

ELECTRONIC COMMUNICATIONS

GENERAL TERMS

Relationship: None of the provisions of these Terms will be deemed to constitute a partnership or agency between you and Urent and you will have no authority to bind Urent in any manner whatsoever.

No Waiver: Any failure by Urent to enforce any terms set out in these Terms or other policies with you is not a waiver of the Company’s rights to enforce those terms.

GOVERNING LAW AND JURISDICTION

LEGAL

CONTACT

Fees & Fines(Non Rental Charges)

GUEST’S Fees & Fines*

Decription of Charges	Charge to Guest	Payment to Host	URENT Service Charge
Salik Fee	5 dirhams per gate	Collected by commercial host directly	NA
No Show Fee	3 days rate of the trip cost or 75% of 1 day of the trip cost , based on the booking length. Refer to no show policy	Eligible for trip earnings minus Urent processing fees	50% of trip earning
Cancellation Fee	If another booking is made within 24 hours no fees. 24 hours or more before trip start = 10% of the overall booking price. Less than 24 hours before trip start = 20% of the overall booking price	Eligible to the amount charged to guest minus Urent service charge	5% of the amount for more than 24 hours 10% of the amount for less than 24 hours
Traffic Fines and Tickets	100% of the total amount + commercial host service charge	collected by commercial host directly	NA
Changing of trips	Difference in rates if any based-on modifications	Difference in rates if any based-on modifications	50 Dhs
Late Return	After 120 minutes of grace period, full daily rate applies	Collected by commercial host directly	NA
Additional mileage	Subject to commercial host discretion	Subject to commercial host discretion	NA
Fuel	Subject to commercial host discretion	Subject to commercial host discretion	NA
Vehicle Cleaning	Subject to commercial host discretion	Subject to commercial host discretion	NA
Lost Key	Subject to commercial host discretion	Subject to commercial host discretion	NA
Smoking inside the car	Subject to commercial host discretion	Subject to commercial host discretion	NA

Commercial Host’s Fees & Fines*

Incidental Costs & Policy Violations	Charge to Host	Payment to Guest	Additional Fee
Failure to report guest no-show	Removal of trip earnings	Subject to Guest no-show policy	Subject to Guest no-show policy
Host cancellation (more than 48 hours before the trip start)	Removal of trip earnings	In case Urent couldn't help the guest to book a new car, Full refund to Guest	20% of the trip earnings.extra fine of 150 Dhs in case of a repeated incidents and subject to the removal of Urent marketplace
Host late cancellation (less than 48 hours before the trip start)	Removal of trip earnings	In case Urent couldn't help the guest to book a new car, Full refund to Guest	20% of the trip earnings. 250 Dhs in case of a repeated incidents and to subject to the removal of Urent marketplace
Host no-show (60 mins delay from the start of the booking and 180 mins delay for bookings confirmed on the same day of the trip)	500 Dhs penalty and complete erase of the trip earning if the hosts cancels	In case we couldn't help to create another booking, Full refund to Guest	extra fine of 150 Dhs in case of a repeated incidents and to be subject to the removal of Urent marketplace
Vehicle misrepresentation (wrong year, doesn’t have advertised feature/functionality, incorrect vehicle packages, expired or incorrect registration or license plate information, etc.)	400 Dhs per violation, subject to removal of the trip earnings if the host cancels	NA	NA

*All fines are charges to be imposed per violation

Urent UAE |www.urent.com| T (+971) 50 3926002 l Office 2707, Tameem House, Al Barsha heights Tecom, Dubai, UAE

URENT

With Urent, you will never face any difficulties in finding a ride that fits your taste. Tired of the tedious process of renting a vehicle? Or not finding a vehicle that you desire? Don’t worry, Urent is the solution! Navigate through our endless selection of vehicles and hosts, book your vehicle, coordinate pickups and you are good to go!

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TERMS OF USE

SECTION A GENERAL TERMS

SECTION A HOST TERMS

GUEST TERMS AND CONDITIONS

SECTION A GENERAL TERMS

SECTION A HOST TERMS

GUEST TERMS AND CONDITIONS

Fees & Fines(Non Rental Charges)

GUEST’S Fees & Fines*

Commercial Host’s Fees & Fines*

URENT

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